Getting Here
FREQUENTLY
ASKED QUESTIONS
What are your opening hours?
Weekdays: 9am to 5pm
Weekends: 9am to 12pm
Public holidays: Only open for Check-ins
Check-in: After 2pm
Can I check-in early?
Check- in time is after 2pm. Early Check-in largely depends on the cleaning schedule, which changes regularly with new bookings. Please contact us the day before arrival and we can see if it’s possible to check you in early. Please note we cannot do early check-ins during school holidays.
Do you provide linen?
All bed linen and bath towels are provided. Check our houses pages to see What’s In Your House.
Are there any places to eat on the island?
McKenkzie on 75 is our closest restaurant which is open for breakfast, lunch, dinner and takeaway. There are other eating options.
Is there a Woolworths or Coles on K’gari (Fraser Island)?
There are no large supermarkets or grocery stores on the island. There are small convenience stores located at Eurong, Happy Valley, Kingfisher, Cathedrals and Orchid Beach.
What is in my kitchen?
Check our houses pages to see What’s In Your House.
What do I need to bring?
Please see our recommended packing list.
Do you have air conditioning?
K’gari Beach houses is responsible for its own power water and sewerage. As much as we would like to provide air-conditioning, we cannot generate enough power to do so. However, we have ceiling fans in all bedrooms and pedestal fans are available to hire from reception if these prove insufficient.
Do you have wifi?
We currently don’t have Wifi in the houses. We recommend hot-spotting off a phone or a dongle linked to the Telstra network.
MOBILE & INTERNET
COVERAGE
Telstra
Telstra is the most reliable service provider for K’gari (formerly Fraser Island). There are Telstra towers located at Eurong, Happy Valley, Kingfisher Bay and Orchid Beach. Moon Point and Platypus Bay typically have coverage from mainland Hervey Bay. The inland tracks have very limited reception. Occasionally, you may receive reception at the high points of the island. For example, you can get reception on top of the hill before you reach the Boorangoora-Lake McKenzie car park. Please Note, as the phone reception towers are powered by solar panels, coverage can be interrupted during long periods of overcast/rainy weather.
Telstra Coverage & Rollout Maps
Optus & Vodafone
Optus and Vodaphone coverage is very limited. Reception can usually be found on Seventy-Mile Beach south of Eurong. Kingfisher Bay also receives some signal. Please note, reception is weather dependent. At K’gari Beach Houses, Optus and Vodaphone reception can sometimes be found on the front lawn. The best signal is often at the picnic table overlooking the ocean.